HDB Financial Services Customer Care: Your Complete Guide

HDB Financial Services (HDBFS), a top-tier Non-Banking Financial Company (NBFC) in India, serves millions with tailored financial solutions across 1,747 branches in 27 states and 4 union territories. Known for its customer-first approach, HDBFS offers a robust support system. This guide covers its customer care channels, processes, digital tools, and initiatives designed to enhance user satisfaction.

Key Contact Channels

Customer Care Number

Reach HDBFS at +91 44 4298 4541 for inquiries or complaints:

• Monday–Friday: 10:00 AM–6:00 PM
• 1st & 2nd Saturdays: 10:00 AM–2:00 PM
  Closed on holidays (check branch-specific lists). Have your Loan Account Number ready for faster service.

Missed Call Service

Dial 080-69856108 for instant SMS updates on:

• EMI status
• Loan balance
• Application progress
  Exclusive to registered mobile numbers, with separate updates for multiple loans.

Grievance Redressal Process

HDBFS uses a four-step escalation system:

1. Initial Contact: Call, email via the website form, or visit a branch. Expect a response within 10 working days.
2. Managerial Level: Escalate unresolved issues to the Customer Services Manager via email.
3. Grievance Redressal Officer (GRO): Contact GRO Escalations for deeper review.
4. Nodal Officer/Ombudsman: Final escalation to Nodal Officers or the Insurance Ombudsman (Toll-Free: 155255) for external resolution.

Digital Tools for Convenience

HDB On The Go App

Manage finances with:

• Real-time loan tracking
• Digital document uploads
• New loan applications
  Features e-KYC Setu for secure, paperless onboarding.

WhatsApp Support

Text “Hi” to 7304926929 for:

• EMI due dates
• Payment history
• Loan closure info

#AskPriya Virtual Assistant

This AI tool on the HDBFS website answers queries about rates, eligibility, and documents.

Branch Support

In-Person Services

Branches operate 10:00 AM–4:00 PM (excluding 1st/2nd Saturdays and holidays). Examples in Punjab:

• Barnala: BX/424 & BX/779, Near Old Bus Stand
• Ludhiana: B-21-4243/2, Gill No. 2
• Khanna: Office No. 1 & 2, Surya Tower

Customer Service Week

The “One Week = One State” campaign promotes:

• Self-service tools
• Digital payments
• RBI Ombudsman awareness
  Feedback fuels ongoing improvements.

Transparency & Education

Key Fact Statement (KFS)

Since 2024, the KFS ensures clarity on:

• APR
• Fees
• Prepayment terms
  Aimed at eliminating hidden costs.

Fraud Prevention

Blogs and programs teach customers to spot fake lending apps by verifying developers and securing transactions.

Conclusion

HDBFS blends traditional support with cutting-edge tools like AI, apps, and missed call services, ensuring accessibility and trust. With initiatives like KFS and a growing network, it sets a high standard for NBFCs in India, living up to its motto of “Reimagining Opportunities”.